New Zealand Rugby Union Incorporated (NZR, we, us or our) takes your privacy extremely seriously.
How information is collected about you
Ticketek collects personal information about you when you purchase tickets through its ticketing channels including via www.ticketek.co.nz and tickets2021.rugbyworldcup.com (the Ticketek Websites) and when you otherwise use the Ticketek Websites or communicate with Ticketek.
When you purchase tickets to tournament rugby matches through Ticketek, or contact Ticketek about tournament rugby matches, Ticketek may share your personal information with us.
The kind of personal information collected about you
The information Ticketek may collect, and then provide to us, may include:
- your name, address, and other contact details like your telephone number;
- email address;
- transaction details; and
- any preferences you indicate when using Ticketek’s Websites.
Ticketek may also collect, and provide to us, information about:
- your preferences for receiving email updates, marketing communications and other subscription information; and
- any other personal information you may choose to provide or authorise other persons to provide.
If you choose not to provide Ticketek with any of the personal information Ticketek may request or require from you, so that Ticketek is unable to provide that information to us, we may be unable to provide you with information relating to the match you have purchased tickets to and access to certain content or services.
How we use your personal information
We will primarily use your personal information:
- to contact you:
- for operational purposes (for example relating to security in the venue);
- in the case of a match postponement or cancellation; and
- to notify change of match details or provide other information relevant to your ticket purchase;
- for analytical purposes to better understand you and how you interact with NZR (including if you are, or become, a Team All Blacks member by adding ticket transaction details to your individual profile), which allows us to continually improve and expand our services;
- to build predictive models, which allow us to tailor our services based on the data we have about how our customers and fans interact with NZR; and
- for any other purpose notified to you of at the time your personal information is collected.
We may communicate with you by email or, where you provide Ticketek with your mobile telephone number, by text/picture/video message.
If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
You can ask us to 'block' or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us doing so. If you are entitled to a restriction and if we’ve shared your personal information with others, we will let them know about the restriction where it is reasonably possible for us to do so.
Right to object
You can ask us to stop processing your personal information, and we will do so, if we are:
- processing your personal information on the basis of the legitimate interests of us or a third party, unless we can demonstrate overriding compelling legitimate grounds for the processing, or the processing is required for the establishment, exercise or defence of legal claims; or
- processing your personal information for direct marketing purposes.
How we may share your personal information
We may share your personal information with organisations that we may appoint to carry out administration, processing and other services on our behalf. These service providers will not be authorised by us to use or disclose your personal information except as necessary to perform services on our behalf, or to comply with legislation.
We may also disclose your personal information for the purposes of safety and security to relevant law enforcement bodies, or as may be authorised by you.
Storage and security
We will only hold your personal information for as long as necessary for the purposes for which we may lawfully use it (unless otherwise required by law).
We will take reasonable steps to store your personal information safely and securely against loss, unauthorised access, disclosure, use, modification or other misuse. However, we cannot guarantee the security of information provided to us via electronic means as information sent over the internet may be unsecure.
Your personal information may be held by us in New Zealand. It may also be held on our behalf by service providers who are located both in New Zealand and overseas.
Accessing and correcting your personal information
You are entitled to request access to, and the correction of, the personal information we hold about you.
If the information you have requested can be readily retrieved, and subject to any lawful grounds for withholding, we will provide you with a copy of the personal information you have requested.
You may update or correct your personal information by contacting us in writing or by email. You may also provide to us a statement of the correction sought (Statement of Correction). If we agree with the correction requested, we will make the change. If we do not make the correction requested, you can ask for your Statement of Correction to be kept with the personal information of yours that we hold so that it will always be read with that information.
Requesting erasure of your personal information
You can ask us to delete or remove your personal information in some circumstances, such as where we no longer need it, if you withdraw your consent (where applicable) or you validly object to the processing. If you are entitled to erasure we will comply with your request as soon as reasonably practicable. Note, even after our reasonable efforts to erase, there may be some residual information that could remain within our databases and other records which is not removed. We may also need to retain certain information for recordkeeping purposes, for compliance with our legal obligations, for the establishment, exercise or defence of legal claims and/or to complete any transactions started before your request is received. If we have shared your personal information with others, we will let them know about your request where reasonably possible.
You have the right, in certain circumstances, to obtain personal information you've provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere. You may also ask us to transfer this data to a third party of your choice where this is technically practicable.
Right to lodge a complaint with the supervisory authority
If you are based in the European Economic Area (EAA) and have a concern about any aspect of our privacy practices, including the way we've handled your personal information, you can report it to the relevant Supervisory Authority in the EEA.
If you ask us, where it is reasonably possible and lawful for us to do so, we will tell you who we have shared your personal information with so that you can contact them directly.
Please be aware that some of these rights may be limited or unavailable, for example where we have an overriding interest or legal obligation to continue to process the data.
Obligation of NZR to notify privacy breaches
If NZR has a privacy breach that has caused serious harm to you (or is likely) to do so, we will need to notify the Office of the Privacy Commissioner and any affected people (including you) as soon as possible after becoming aware of the privacy breach.
You can contact us at any time regarding your personal information through our Privacy Officer who can be contacted by the following means:
Address: New Zealand Rugby, PO Box 2172, Wellington 6140, New Zealand
Email: [email protected]