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FAQ

Frequently Asked Questions

COMPLAINTS MANAGEMENT SERVICE
TEAMS & PLAYERS
TICKETING & HOSPITALITY
MATCHES
MERCHANDISE, CHARITY & GIVEAWAYS
FOOTAGE, CONTENT AND MEDIA
GET INVOLVED
ABOUT NZ RUGBY
TEAM ALL BLACKS

Complaints Management Service 



New Zealand Rugby (NZR) is committed to promoting responsible and respectful behaviour and ensuring that people feel safe when interacting with people involved in Rugby.

NZR has established an independent complaints management service which is designed for complaints relating to inappropriate or objectional behaviour from anyone involved in Rugby. It will allow complainants to contact an independent person who will assist them in resolving their concerns.

Please visit this page for more information: 

TEAMS & PLAYERS



Who are the national representative rugby teams from New Zealand?
All Blacks
Black Ferns
Maori All Blacks
All Blacks Sevens
Black Ferns Sevens
Junior All Blacks
New Zealand Schools
New Zealand U20
Heartland XV
NZ Provincial Barbarians

To keep up with all things rugby, make sure you’re part of Team All Blacks, the online supporter community for fans of New Zealand’s rugby teams and competitions – the place where everyone who loves our competitions and/or teams in black get to play their part Team All Blacks

What is Investec Super Rugby? Who plays in it?

Investec Super Rugby is a competition made up of 15 teams in three conferences from five countries:
Australian Conference: Brumbies, Waratahs, Rebels, Reds, Sunwolves (Japan)
South African Conference: Bulls, Jaguares (Argentina), Lions, Sharks, Stormers
New Zealand Conference: www.superrugby.co.nz
Blues (upper North Island), Chiefs (mid North Island), Hurricanes (lower North Island), Crusaders (upper & mid South Island), Highlanders (lower South Island)

From 2021, Super Rugby will be a 14 team single round-robin competition with play-offs.

What is the top level of domestic rugby in New Zealand? Who plays in it?
The Men’s domestic competition is the Mitre 10 Cup. For the last five seasons the Mitre 10 Cup has consisted of two professional divisions, each consisting of seven teams. The Premiership is the top division, with the winner being crowned the champion while the lowest ranked team is relegated to the Championship. Teams in the Championship, play for the same named title with the winner being promoted to the Premiership the following season. 

The Women’s domestic competition is the Farah Palmer Cup. This competition continues to expand as the numbers of women playing rugby grows, and so the format of the Farah Palmer Cup is decided prior to the start of each season. 

The Mitre 10 Heartland Championship is the second tier of men’s rugby in New Zealand's domestic competitions. The competition boasts twelve teams, all of who are contributors to the catchment areas of the New Zealand Super Rugby Clubs. 

To keep up with all things rugby, make sure you’re part of Team All Blacks, the online supporter community for fans of New Zealand’s rugby teams and competitions – the place where everyone who loves our competitions and/or teams in black get to play their part.

How can I contact one of the players?

Our players love to hear from their supporters all around the world! If you wish to contact a player please send your email of support to: info@nzrugby.co.nz.

Alternatively, you can contact them through their Super Rugby club (during the Super Rugby competition) or their provincial union during the Mitre 10, Farah Palmer or Heartland Championship seasons.


TICKETING & HOSPITALITY



You can purchase tickets to NZ Rugby matches from www.allblacks.com/tickets. To give yourself the best chance of securing tickets to Test matches, make sure you’re part of Team All Blacks, the online supporter community for fans of New Zealand’s rugby teams and competitions – the place where everyone who loves our competitions and/or teams in black get to play their part.

Click here for NZ Rugby Ticketing terms and conditions.

I have a question about my ticket purchase.

Test Match Tickets:
If you have purchased your ticket through Ticketek you can print your print-at-home tickets, customize your alerts, and more by signing into your My Ticketek account. If you bought tickets online, you already have an account – just sign in. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz 

If need to talk to someone or you’re worried that your ticket might not be legitimate, please contact:

- New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and international callers)
- For Eden Park matches, contact Ticketmaster on 0800 111 999.

Other games around NZ:
The Super Rugby Club or Provincial Union hosting the match will be able to help with all your ticketing questions.

Can I purchase tickets at the gate?
Why wait? It’s really easy to get your preferred tickets to the match that you want by joining Team All Blacks and buying before they go on public sale! We’d hate you to miss out by waiting until game day as there may not be the tickets you want… or any tickets available at all. You can check on tickets to New Zealand Rugby games at www.allblacks.com/tickets

Online ticket sales are limited to 10 tickets per transaction. How do I purchase more tickets?
Bringing a group of friends and family is a great outing for everyone!

Test Matches:
If you’ve got a group of more than 10 you can book through the Ticketek group booking team between 8.30am-5.00pm Mon-Fri. Phone: 04 384 3842 or email Ticketek groups via this email address - grouptickets@nzrugby.co.nz 

What ages are the Infant and Child tickets?
Rugby games are great events for all the family! The infant and child ticket age limits often depend on the game you are going to.

Test Matches & NZ Rugby games:

Children age three and under will be admitted free (don’t need a ticket) with an adult as long as the child is sitting on an adult’s lap. If a parent wants a physical seat for the child, they require a ticket.
“Child” is age 3-15 inclusive and under as determined by their age on the day of the event.
Once you turn 16 years of age, you are an adult. Photo ID may be required as proof of age.

Other games around NZ:
The age cut-offs for other games depends on a few factors, so you’re best to contact the host of the match or the venue.

How can I book wheelchair seating?
All venues are different, so to make sure you have the best seat for you, it’s best to chat to us directly.

Test Matches:
- For New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek’s assisted booking line on 0800 686 677. Alternatively you can contact Ticketek online.
- For Eden Park matches, contact Ticketmaster on 0800 111 999.
Each wheelchair ticket purchased is entitled to bring one companion for free.

Other games around New Zealand:
Please contact the Super Rugby Club or Provincial Union hosting the game.

What does GA mean? Will we be seated together?
Most tickets to test matches are for specific seats, but there are some events that may have General Admission as a seating or standing option. This means you can sit or stand wherever there is a space within the designated GA sections.

If I haven’t brought my ticket from www.allblacks.com is my ticket legitimate?
Eek! If you’ve purchased your ticket through official links on this website, via www.allblacks.com/tickets or through our Team All Blacks communications, then yes it’s valid!

If you have not brought your ticket off an authorised sales platform (eg. Viagogo) or used search engines to find tickets, then unfortunately we cannot guarantee that your ticket will be valid. If you are worried that your ticket may not be valid, then please phone the authorised selling agency of the ticket.

Test matches:
- New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and international callers)
- For Eden Park matches, contact Ticketmaster on 0800 111 999.

Other games around New Zealand:

Please contact the Super Rugby Club or Provincial Union hosting the game.

For All Blacks test matches outside of New Zealand, please contact the host union (usually the All Blacks opposition) – you can check our fixtures list for the venue if you’re not sure who this is.

Please for next time…. Don’t risk it! It’s really easy to get your preferred tickets to the match that you want by joining Team All Blacks and buying before they go on public sale!

For further information, advice and the risks associated with the purchasing of tickets from unauthorised re-sellers, please read here from the NZ Commerce Commission.

How can I get free or discounted tickets?
Sign up to Team All Blacks! From time to time we reward some of our Team All Blacks members with tickets to games and even a visit or two from some players! There’s loads of other benefits to joining Team All Blacks too, the sooner you sign up, the more chance to win that you have! Join Team All Blacks now!

If you just can’t wait to win, you can check here to see if tickets for a match are still available www.allblacks.com/Tickets, and have a look here to see if you can meet the team in your town www.allblacks.com/Teams/PublicAppearances.

Can I use tickets as a fundraiser or to reward customers?
We’re always keen to support fundraisers for rugby clubs or schools. Please understand that if you want to buy tickets and use them in a fundraiser, you should seek permission from NZ Rugby first by emailing us at info@nzrugby.co.nz

In order to protect the commercial partners that help fund NZ Rugby, tickets are not permitted to be used for commercial purposes, as a customer reward or in a sales promotion. If you’re keen to get involved with NZ Rugby in a way that means you can do this, we’d love to hear from you! Please contact us through our contact form here.

How can I purchase Hospitality at an All Blacks match?
Whether you’re entertaining guests or spoiling yourself, the majority of games have options for hospitality to suit most occasions. Domestic test match hospitality options include tickets packaged with a great range of pre- and/or post-match hospitality. These are available from www.allblackshospitality.co.nz. 

How can I get tickets to overseas matches?

There aren’t too many teams that want supporters of NZ teams helping them win on the pitch … BUT we can get you there! Travel packages to support the All Blacks at overseas matches are available through our official travel partner, All Blacks Tours: www.allblackstours.com/.

With tickets for overseas matches being managed by the Host Union of the match (usually the opposition), access to tickets alone often goes to local supporters first. From time to time, NZ Rugby has access to a small number of tickets or can access a buying window for NZ fans. The best way to ensure that you are aware if this happens, is by joining Team All Blacks.

How can I get tickets to Rugby World Cup?
Join with like-minded NZ fans and get on a tour to guarantee that you don’t miss the games you want to see. Travel packages to support the All Blacks are available through our official travel partner, All Blacks Tours - www.allblackstours.com/.

Unfortunately, NZ Rugby does not have access to tickets for fans to Rugby World Cups. However you can try to purchase tickets directly through the Rugby World Cup ticketing page - www.rugbyworldcup.com/tickets 


MATCHES



Please visit the website of the venue for specific information on entry, accessibility, food and beverage options, what you can bring to a match, and transport options.

Can I use my camera/video camera in the stadium?
We love seeing people having a great time at rugby, so go nuts taking plenty of images for friends and family. People around you may not be so happy if your photography interferes with their game though, so support tools that may interfere with others’ enjoyment of the match (selfie sticks, tripods, etc.) are not permitted in the stadium.

If you’re a bit of a photo buff, please note that professional lenses larger than 200mm or commercial use of images taken at games aren’t permitted.

Can I smoke in the stadium?
In accordance with the Smokefree Environments Act 2003, smoking is not permitted anywhere inside venues in New Zealand.

Media Accreditation
Please direct all media accreditation enquiries for All Blacks and Black Ferns home test matches to mediaenquiries@nzrugby.co.nz 
For Super Rugby and other domestic rugby matches in NZ, please contact the Super Rugby Club or Provincial Union hosting the match.

Where can I watch a match if I can’t get there live?
While live is always better, if you can’t get to a game, then watch on SKY TV or on Prime TV in New Zealand.

To watch New Zealand based Test matches, please check your local listings as these matches are broadcast in many countries world wide:

SuperSport - Africa and adjacent islands

Fox Sports - Australia

ESPN+ - North America, South America

J Sports - Japan

Setanta Sports Asia Rugbypass.com - Asia-Pacific (American Samoa, Bangladesh, Bhutan, Brunei, Burma (Myanmar), Cambodia, China (Peoples Republic), Cook Islands, Federated States of Micronesia, Fiji, French Polynesia, Guam, Hong Kong, India, Indonesia, Kiribati, Kyrgyzstan, Laos, Macau, Malaysia, Maldives, Marianas, Marshall Islands, Mongolia, Nauru, Nepal, New Caledonia, Niue, Northern Marianas, North Korea, Pakistan, Palau, Papua New Guinea, Philippines, Singapore, Solomon Islands, South Korea, Sri Lanka, Tajikistan, Taiwan (Republic of China), Thailand, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis and Futuna, and Western Samoa), Bangladesh, Bhutan, Brunei, Cambodia, China, East Timor, Hong Kong, India, Indonesia, Laos, Macau, Malaysia, Maldives, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand and Vietnam

OSN - Afghanistan, Bahrain, Iran, Iraq, Israel, Jordan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Qatar, United Arab Emirates, Yemen, West Bank, Gaza Strip and Palestine

Sky Italia - Italy, Vatican City, San Marino and Canton Ticino, Switzerland

Canal+ - Andorra, France (including French Overseas Departments and Territories), Monaco, Luxembourg and French-speaking Switzerland

Sky UK - United Kingdom of Great Britain (England, Scotland and Wales) and Northern Ireland, Ireland, Channel Islands and Isle of Man

Do you have an app I can download?
Yes, and it’s a great way to stay up to date with all things NZ Rugby!
You can download the All Blacks app through Google Play and the App Store.

Where can I get match programmes?

Whether you’re a collector or just like knowing what’s going on, many games of rugby still offer a match day programme which you can buy at the venue. While the best way to get one is to attend a game, if you missed out, you can sometimes still get yourself a copy.

Test matches:
A small number of programmes may be available by purchase, please email programmes@nzrugby.co.nz to find out.

Other games around New Zealand:
Please contact the Super Rugby Club or Provincial Union hosting the game.

Can I get a message onto the big screen at a game?
The best way to get yourself on the screen is to make sure you’re dressed up and caught on film OR post on social media & tag us in! From time to time we’ll broadcast great comments and pictures on the big screen pre-game and at half time so keep an eye out for the hash tag and post away – you might become famous!

Could I propose to my beloved at a game?
We always love to hear about the things that rugby fans do to show their support and it’s even better when it’s sharing the love! We wouldn’t want to ruin your big moment though, so due to the busy and fast-changing nature of Test matches we’re really sorry but we’re unable to arrange marriage proposals at these games. We’d love to hear about your moment though, so definitely please post to our social media and show us how you brought two rugby fans together!

If you’re set on proposing at a rugby game, please contact your Super Rugby club or Provincial Union to see if they can help you with this during their respective seasons…. And good luck!!!!


MERCHANDISE, CHARITY & GIVEAWAYS



Where can I buy an All Blacks jersey from?
You can choose from a wide range of rugby merchandise, including All Blacks and Investec Super Rugby merchandise from our official online shop: www.allblackshop.com/. We ship worldwide.

Can I get the All Blacks to sign my jersey/ball or other memorabilia?
Sign up to Team All Blacks so you’re in the know about where you can get the chance to have some of the memorabilia signed by the All Blacks themselves. Or keep an eye on this page - http://www.allblacks.com/Teams/PublicAppearances 

I am fundraising, can you help me please?
If your club, school or charity is having a raffle or auction in order to fundraise money you can enter our quarterly draw for signed merchandise. The dates of these quarterly draws are 15 March, 15 June, 15 September, 15 December (or the following Monday if it falls in a weekend). Have a read here for all you need to know and details on how to enter.

We appreciate that there are so many great causes out there and we are regrettably unable to support them all. We direct the majority of our donations to the Dingle Foundation and UNICEF, the official charities of NZ Rugby and the All Blacks.

Tickets: Please understand that if you want to buy tickets and use them in a fundraiser, you should seek permission from NZ Rugby first by emailing us - info@nzrugby.co.nz. NZ Rugby may give permission for tickets to be used as part of raffles for rugby clubs or schools, however tickets are not permitted to be used for commercial purposes or in a sales promotion.

How can I get some promotional or giveaway items?
Sign up to Team All Blacks! From time to time we reward some of our Team All Blacks members with merchandise, tickets to games and even a visit or two from some players! There’s loads of other benefits to joining Team All Blacks too, the sooner you sign up, the more chance to win that you have! Join Team All Blacks now!

If you just can’t wait to win, there’s a wide range of rugby merchandise items at www.allblackshop.com/ and have a look here to see if you can meet the team in your town www.allblacks.com/Teams/PublicAppearances.

If you, your club, school or charity is having a raffle or auction in order to fundraise money you can enter our quarterly draw for signed merchandise. The dates of these quarterly draws are 15 March, 15 June, 15 September, 15 December (or the following Monday if it falls in a weekend). Have a read herefor all you need to know and details on how to enter.

How can I be a ball boy or water carrier at a test match?
Ball boys for each Test Match are chosen by the Host Union, so please contact the Union hosting the game. You can find a list here.

As you might have seen in previous games, our injured, or non-playing players act as water carriers for the team during Test Matches, so sorry, there are no opportunities for those outside of the team to perform this duty. If you want to get up close and personal with the Team, we regularly have opportunities to do so for our Team All Blacks members. Join Team All Blacks now!

Can I sing the national anthem or perform at a test match?

NZ matches: We’re always on the lookout for new talent to perform at test matches. Please email your story and a demo song to events@nzrugby.co.nz.
Overseas matches: All performers are chosen by the host Union, so you will need to get in touch with the Rugby Union hosting the match to see if this is possible.

How do I become an Official New Zealand Rugby licensee?
For all enquiries regarding becoming a licensee, or regarding existing official licensed products (outside adults athletic apparel, footwear and accessories), please contact Velocity Brand Management who manage the licensing programme on behalf of New Zealand Rugby.

Who are the official charity partners of NZ Rugby?
NZ Rugby have two charity partners, the Dingle Foundation and UNICEF.


FOOTAGE, CONTENT AND MEDIA



Media Enquiries
Please direct all media enquiries to mediaenquiries@nzrugby.co.nz 

Media Accreditation
Please direct all media accreditation enquiries for All Blacks and Black Ferns home test matches to mediaenquiries@nzrugby.co.nz 

For Super Rugby and other domestic rugby matches in NZ, please contact the teams directly.

How can I obtain footage or images of one of the teams or the haka?
Commercial rights are important for the funding of NZ Rugby, the use of this footage is highly sought after and part of these rights, so we’re sorry but we are unable to supply images or copies of matches or the haka.

After matches, NZ Rugby regularly offers highlights to our Team All Blacks members and on our social media channels. Join Team All Blacks to ensure you don’t miss any highlights.


GET INVOLVED



Get involved in rugby: www.communityrugby.co.nz/get-involved 

I want to play, coach or referee rugby
Awesome! We’d love to have you involved in this great game!
Here’s all the info you need to know: www.communityrugby.co.nz/get-involved

What is Small Blacks?
Small Blacks Rugby helps players develop their rugby skills as their physical ability develops, making the game as simple and safe as possible for all Kiwi children, regardless of their age, shape or size. The experiences they have during this time will shape their future involvement in the game – setting them up for a lifelong love of the game.

Click here to read more: www.communityrugby.co.nz/running-rugby/small-blacks 

I would like to come to New Zealand and play rugby
Please contact the provincial rugby union in the area you wish to play to enquire about opportunities. 

I want to work in rugby
Check out our list of current vacancies here: http://nzrugby.qjumpers.co.nz/jobs

For Community/Provincial Union Vacancies: www.communityrugby.co.nz/get-involved/vacancies/provincial-union-vacancies 
For Clubs and Schools Vacancies: www.communityrugby.co.nz/get-involved/vacancies/club-and-school-vacancies

Can I do an internship or work experience at NZ Rugby?
While we do not have a formal internship or work experience programme, we sometimes have opportunities for volunteer or other work. Please fill out the contact form and your enquiry will be sent to our People & Capability team who will review the information you have supplied. If it is appropriate, they will be in touch with you.

Keep up to date with all NZ Rugby information
Join Team All Blacks now for all the most up to date information, plus membership benefits such as priority access to All Blacks tickets, discounts on merchandise and exclusive content.

Alternatively, keep checking back at www.allblacks.com or follow us on our social media platforms – FacebookInstagramTwitterYouTube

I’m new to New Zealand – where do I start getting to know rugby?
Rugby is one of the world’s fastest growing sports and it’s considered New Zealand’s national game. Rugby is a great way to become involved in your community, have fun, make friends and learn new skills.

The easiest way to get to know rugby is to become a fan! Join Team All Blacks now for all the most up to date information, plus membership benefits such as priority access to All Blacks tickets, discounts on merchandise and exclusive content. You can also learn more at www.allblacks.com and follow us on our social media platforms – FacebookInstagramTwitterYouTube

To start playing, coaching, refereeing or volunteering contact your local school, rugby club or local Provincial Rugby Union.
Rules – The best way to learn the rules is by watching or playing the game. Depending on what age you are and location you are in, there will be a club or game nearby to get you started. To start playing, co

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