Question 1

What Devices can I Watch Video Content on?

Accepted Answer

Video content is available on the following devices:

Desktop: PC and Mac – the website is available on all modern desktop browsers, including Chrome, Firefox, Safari, Brave and Edge

Mobile Devices: Available on iOS and Android smart phones and tablets

Streaming Devices: Content can be streamed to any smart TV using Airplay on Apple TV, and via Google Chromecast.

Smart TVs:

Samsung Smart TV – 2019 models onwards (Tizen 4.0). Search ‘All Blacks’ in Apps and select DOWNLOAD.

LG TV Smart TV – 2018 models onwards (WebOSTV 4.0). Search for 'All Blacks', then choose INSTALL.

Android TV - Smart TVs running Android TV as the operating system. (Android TV 5.0+ - Lollipop). Search for ‘All Blacks’ in the Store and tap Install.

Hisense Smart TV – The All Blacks & Black Ferns Rugby App is available in selected territories. Check the App store on your TV.

Amazon Fire TV - Search for 'All Blacks', then choose ‘Get App’

With all phones, tablets, browsers and Smart TVs we suggest that you keep these up to date with the latest version the operating system for the device and the most recent version of the app to ensure the best experience.

Question 2

Can I Watch Multiple Devices at Once?

Accepted Answer

No, your account allows you to watch video content on one device at a time. You can have multiple login sessions open at once, but will not be able to watch multiple videos at the same time.

If you receive the following message, ‘You are currently watching a video on another device’, you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.

Question 3

Troubleshooting: Network Connectivity Issues

Accepted Answer

One of the most common issues seen by users is that of weak an interrupted internet connectivity within their home Wi-Fi Networks.

If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

Restart your browser, device and home Wi-Fi Network
Close the browser that had allblacks.com open.
Shut down your viewing device and restart
Unplug your Wi-Fi router/modem from power for 1-2 minutes and then plug back in
Restart device, open NZR+ app / in browser

Try to mprove your Wi-Fi Signal and strength:

Move to a more central location / closer to your device
Move Wi-Fi router away from other wireless devices (microwaves) to avoid
Move router off the floor
Connect your computer or viewing device directly to the modem via an ethernet cable
Close the browser that had allblacks.com open
Shut down and restart your computer

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

Question 4

Troubleshooting: Desktop Browser Issues

Accepted Answer

When trying to view an allblacks.com piece of content, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out, clearing your web browser’s cache, and then relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, simple to follow up to date instructions can be found by searching in Google.

Question 5

Troubleshooting: Android

Accepted Answer

For any issues on the Android app please try to reinstall the app from your mobile device:

Remove the app from your device
Power cycle your device (Turn your device off and then on again)
Reinstall the app on your device

If you continue to have trouble, install any available software updates.

If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

Question 6

Troubleshooting: iPhone/iPad

Accepted Answer

For any issues on the iOS app please try to reinstall the app from your mobile device:

Remove the app from your device
Power cycle your device (Turn your device off and then on again)
Reinstall the app on your device

If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

For more detailed information please visit the official iPhone support page or the official iPad support page.

Question 7

Subscription or Account Support

Accepted Answer

If the troubleshooting suggestions on this page don't resolve your issue please email accountsupport@nzrugby.co.nz if you any issues regarding watching content, subscription or account issues.

For all other questions and issues please email info@nzrugby.co.nz

FAQS